Support

Help for builders, backers, and the occasionally panicked password reset

If you need onboarding help, account recovery, or the fastest path into the current ShipOrSkip product surfaces, start here.

Quick start

Get started as a backer

Start with the public web app to browse pitches as a guest, then create an account when you want to ship ideas, save them to Radar, follow makers, or jump into conversations.

Quick start

Launch a pitch as a maker

Create your account, open the creator flow, and publish when you are ready to meet early adopters. Mobile is still the fastest place to record a 30-second pitch, while the web app now supports discovery, profiles, and creator journeys.

Quick start

Fix account issues fast

Need a password reset, a fresh verification email, or help getting back in? Use the lifecycle links from your inbox or head to the web sign-in flow to restart the journey cleanly.

Frequently asked questions

The big questions, answered

How do I get started?

Start in the public web app as a guest to explore pitches, then create an account when you want to ship ideas, save them to Radar, follow makers, and message them directly.

How do I submit a pitch?

Create or sign in to your account, then open the creator flow to publish a 30-second pitch. The mobile app is still the fastest capture flow, while the web app now handles discovery, profiles, and account journeys.

What happens when I ship a product?

Shipping signals interest, adds the pitch to your Radar, and unlocks a better pathway to keep tabs on the maker and their updates.

Can I report bad content or unsafe users?

Yes. Use the report actions in the app for pitches or users, and our moderation team will review the report as quickly as possible.

How do password reset and email verification work?

Use the password reset flow from sign-in, and use the verification link sent to your inbox when you create an account or request another verification email. Both flows work for the web app and the mobile experience.

Support

support@shiporskip.app

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